What are your shipping rates?
Shipping is included on all orders. We ship to most locations in Canada, and partner with Canada Post. All shipments have tracking information.
We ship in custom-designed boxes made especially for plants. We think you'll love your unboxing experience and hope you'll share it with us on social media - tag us @curbappealplants on Instagram or Facebook!
How long will it take to get my order?
Under normal circumstances, it takes 5-7 business days to carefully process your order and deliver to your door; where you live may also affect the time it takes for your order to arrive. Our top priority is that your plants arrive in good condition, so we may delay shipping due to weather conditions or other factors.
Special Notice from Canada Post (as of May 26, 2020)
OTTAWA – Canadians should anticipate parcel delays for the foreseeable future, even as Canada Post delivers at record levels. As Canadians continue to ramp up and diversify their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all our facilities. Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.
Record parcel volumes and bulky items
Canada Post is delivering in record numbers and also handling a wider variety of items. With parcel deliveries growing at a record pace from April to May, Canada Post hit an all-time, one-day record on Tuesday, May 19 with 2.1 million parcels delivered to Canadians. That’s roughly three times the norm for this time of year. It’s not just the volumes that are causing challenges, the number of larger household items, like mini-fridges, patio furniture and barbecues coming through our network have also increased. These bulky items often require a two-person lift which creates additional safety challenges and delays.
Responding while maintaining safety
We are taking steps to respond, while maintaining physical-distancing. That includes processing and delivering on weekends and additional support from trained temporary employees. As well, some parcels may be transferred to other Canada Post locations for processing based on capacity. While this reduces delays, customers tracking their items may notice their parcel is taking a different route than normal.
We understand the importance of these items, especially at this time, and thank Canadians for their patience and understanding. Our employees are working hard to serve and we’ll continue to keep customers updated on our progress. Please visit canadapost.ca and click on the banner at the top of the page.
Where are you, and where do you deliver?
We are located in Abbotsford, British Columbia, and we deliver across Canada. We are currently not shipping internationally but if you would love our products and you live outside of Canada please email us at firstname.lastname@example.org.
Our mailing address is 34825 Hallert Road, Abbotsford, BC V3G 1R3.
My order arrived damaged, what do I do?
If your plant or pot arrives damaged, please send a picture of the damaged product and order number to email@example.com within 14 days of receiving your order and we will get back to you as soon as possible. In the unlikely event that your plant dies during shipping, we will offer you a refund or a replacement.